Social services and health care

The coronavirus-helpline and the pandemic-clinic

Pandemic-clinic is meant for residents with respiratory-infection symptoms.

Patients will be directed to the clinic only by phone-appointment. Appointment can be made by calling +358 44 403 5234. The number is the same as the coronavirus-helpline. Possible changes to the helpline and other current information can be found on this page.

The coronavirus drive-in testing is open every day.

The Pandemic-clinic’s number is available Monday to Friday from 9.00 am to 4.00 pm

On Saturdays and Sundays the clinic is closed.

When calling the appointment number, a nurse will conduct an interview, assess the need for treatment and give directions on how to proceed.

At other times people should contact the centralized appointment number or Satasairaala emergency number as follows:

  • Mon–Thu 7.30 am–5.00 pm and Fri 7.30 am–3.00 pm, call +358 2 835 2400
  • Mon–Thu 5 pm–10 pm, Fri 3 pm – 10 pm Sat–Sun 7.30 am – 10 pm, call +358 2 835 2670
  • All nights from 10 pm to 7.30 am call Satasairaala 116 117
  • In case of emergency, call 112

If you have been in close contact with a person diagnosed with the coronavirus during the contagious period, infection trackers will be in contact. You will then be given instructions on how to proceed.

Symptoms and seeking treatment

If a person has returned from abroad under two weeks ago or has been in close contact with someone who has contracted the coronavirus and is experiencing respiratory infection symptoms, such as coughing, fever, running nose or shortness of breath, a possible coronavirus infection must be considered. In this case, they must contact the help line, health care services or Satasairaala during evening and night. Patients requiring hospitalization will be treated in Satasairaala.

Face masks recommended for people over 15-years-old

From 13 November onward, people over 15-years-old should wear a mask in the following situations:

  • Coming in as a patient for a scheduled appointment, procedure or examination
  • Escorting another person
  • Visiting the unit

Please use a mask that covers the nose and mouth. If needed, a disposable mask will be provided from the unit. Put the mask in the garbage bin near the doors as you leave.

Use hand sanitizer when you arrive and when you leave.

Washing hands is important

The coronavirus infections can be prevented best by good hand hygiene. It is important to wash hands thoroughly with soap and water or detergent, especially before eating.

Wash your hands always

  • when entering indoors
  • before preparing or eating food
  • after using toilet or changing a diaper
  • after blowing your nose, coughing or sneezing
  • after touching the same surfaces as someone who is sick

For more information and news on the current situation, visit the Finnish institute for health and welfare website.